Who Is Really At Fault?

Who Is Really At Fault?

WhoIsReallyAtFaultI’ve been using Hootsuite now for quite a while to schedule my few posts to Twitter and Facebook and I have become increasingly irritated with Hootsuite not grabbing the right picture to show with the post.


I decided to do a little research and digging to see what could be done to correct this problem or maybe find a new software that I could use to replace Hootsuite.

Hootsuite-WhoIsReallyAtFaultHootsuite says it is not them causing the problem. It is Facebook!  Given that Facebook is continuously changing things around, I should have automatically thought Facebook would have been causing the problem.


Facebook is not showing the correct picture when an automatic post is sent from Hootsuite.


Open Graph Object Debugger


Facebook does offer some help with this situation.  It’s not a total fix but a temporary solution if you are wondering what picture will show up with your post and this also includes manual posting too.


All you need to do is enter the URL that you are going to post or schedule and follow the page down and you will see what photo Facebook is going to grab to attach to that particular post. 


For example, I entered this URL of mine; http://monnaellithorpe.com/bluejeanwritervoice/ and for some reason Facebook is showing a lot of errors but in the end it does show a picture of what will post if I use this link.  It is a picture of a book that a friend of mine wrote that was previously in the slider area of the site (but no longer showing) but when you click on the photo it goes to what is actually showing on my site; a NaNoWriMo banner.  


So, I am not sure this post is even worth making.  If we have to check every link to see what is going to show up and then it may still not be the right image… what a mess. 



There is a plugin for WordPress called WP Facebook Open Graph protocol plugin that has been mentioned to solve this problem but I haven’t tried it yet.


bufferapp-WhoIsReallyAtFaultI am going to look for another alternative to the above. At this point I am checking out Buffer  – I did do some testing already and the same thing happened as before.  Posting to Twitter and then to Facebook, the wrong photo showed up.  I did try another test and if I specifically chose a picture to be shown, Facebook showed the correct photo. 



Okay, I have run another test using Buffer to schedule my posts and I chose each picture that I wanted to show on Facebook.  My last post went to Twitter at approximately 5:26 pm EST today and then forwarded on to Facebook and every picture I chose is the correct one showing on the Facebook post. 


So, it doesn’t appear that it’s a Facebook problem at all.  This really disappoints me because I have used Hootsuite for quite a while and I have only noticed the problem of the wrong photo showing a few times in the past but here lately it is happening with every post, no matter what photo I choose. 


I will be using Buffer from now on to schedule the few posts that I send each day.  They have a paid version which I believe is about $10 per month and  a free version (non. Aff.).  I am okay with using the free version for now. 


arrow5-aPS – If you like this post, please like, share and comment below.










Who Is Really At Fault?

About Monna Ellithorpe

Writer, Published Author, Teacher, Blogger, Marketer. I have written most all of my life: journals, diaries and short stories. When faced with a life decision, writing kept presenting itself to me at every turn. I then started to seriously pursue a career in writing.
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34 Responses to Who Is Really At Fault?

  1. Hi Mona,

    Great stuff. I use buffer for scheduling my post on social media and the results are very effective.
    Scheduling post is a great way to engage your followers.
    I also wanna add one more interesting tool. Social sprout I like this tools it had lot more features.

    Mustafa Gaziani recently posted…Beginner’s Guide: Create Your WordPress Site Backup Manually Using FilezillaMy Profile

    • Hi Mustafa, Thank you for your visit and comment. I am hearing about a lot more people using Buffer since I posted this article. Social Sprout is another option but could be a little pricey for a lot of people just starting out. Thanks for the suggestion.

  2. NT Izuchi says:

    This really shows how you can not totally rely on software to automate your social media marketing. It’s quite annoying when something so simple is out of your control. Are you still using hootsuite?
    NT Izuchi recently posted…How To Add A Play Button Image Onto A Photo Without SoftwareMy Profile

    • Hi NT, So true. No, I haven’t used Hootsuite in a while now. After I realized what was happening, sometimes I would put a scheduled post in if I absolutely know what picture is going to show up.

  3. Hi Monna,

    I do use Hootsuite almost daily but have never had the issue that you mention (that I know of). I have frequently had Facebook display the incorrect image when I have posted directly to Facebook though. It seems that we added some code to their ‘Developer’ section to remedy this, but it has been a while.
    Rachel Lavern@Online Biz Boomer Babe recently posted…Create Your Core Offer in 3 Simple StepsMy Profile

  4. Emi says:

    Hi Monna,
    very interesting and good to know,
    I never used any of these tools, I am using the old version OP
    and there is an option to set up Facebook, Twitter, LinkedIn, Tumblr, Path & Google+
    the only thing I noticed is they will use the first picture and if I have a happy face 🙂
    before the pictures then the happy face will be everywhere 🙂
    Thank you for sharing,
    Merry Christmas!

    Emi recently posted…Optimize Your Blog Post for SEOMy Profile

  5. Hey Monna, I have one more solution to add to the list for WordPress users – the Facebook Thumbnail Fixer plugin. Works like a champ and the developer is very good about keeping the plugin updated, in fact they just updated it yesterday for the latest version of WP.
    Marquita Herald recently posted…Why It’s So Hard To Be CompassionateMy Profile

  6. Hey Monna,

    You know what? I had the same problem last year around this time. I would post something on Facebook but the wrong picture would show. Then I was told that I should also click on the feature picture and it will start showing. I did this, but it really didn’t help. So earlier this year i changed my theme all together, and that fixed the problem 95% of the time. I use Buffer as well as Revive Old Post Plugin as far as automatically sharing my content on social media. Let me know if you found the solution! Thanks for sharing!
    Sherman Smith recently posted…What You Can Track Using Google Analytics For OptimizationMy Profile

  7. Hi Monna,

    I have heard a lot of great stuff about Hootsuite but I have not actually used that service myself. I am now glad I have not used it. I currently use Buffer and I love it. I have not had any problems. Thank you for sharing.
    Nathaniel Kidd recently posted…Who Offers the Best Debt Consolidation LoansMy Profile

  8. Hi Monna ,
    I do not use any tool for posting ,but I see it is always changing
    how the pictures appear. Sometimes it goes right away how it
    should be sometimes I needed to upload a picture .
    I am sure it takes a lot of time for some people.
    Good to have somebody who looks for the best solution.
    Thank you for this

  9. Hi Monna,

    Good to be over at your blog too 🙂

    Well, I use both the free versions of Buffer and Hootsuite and haven’t tried sharing my posts with the images through them because I prefer making them more personal and adding tags as well. I guess it is a one time effort and if it doesn’t take much time, no harm doing it manually, which at least ensures your images come right through.

    On Twitter I rarely use images, except for the Pinned tweet to my profile or picture quotes, or whenever I need to add something especial, it is accompanied with tags and works just as well. However, I’d be trying to use the images through both of these to see if they work at all or not, though I just use them for Twitter, nothing else.

    Thanks for sharing. Have a nice weekend 🙂
    Harleena Singh recently posted…Grammarly Review With A Free Giveaway For YouMy Profile

    • Hi Harleena, Thank you for visiting and commenting. I’m not sure why it happens but it seems as though it pulls up a picture even when I tell it not to (Hootsuite). So far Buffer has been doing okay but I am not using it as much; like you, going for the more personal touch. Have a great weekend too.

  10. Hi Monna 🙂

    Appreciate you sharing your experiences with Hootsuite 🙂 I personally do not use automated tools, as I really enjoy the one on one engagement much better 🙂 Great post!
    Joan Harrington recently posted…How You Can Utilize Your Blog to Make REAL MoneyMy Profile

  11. Hi Monna,

    Thank you for sharing your experience with Hootsuite. I tried to use that, but it always confused me. I know many that swear by it, but it never seemed to “fit” me.

    I think you are going into the right direction with Buffer. From all I’m reading lots of people are changing to that platform.

    I too have to start using it.

    donna merrill recently posted…Blogging In 2015My Profile

  12. Christine Casey says:

    Hi Monna – just getting back into blogging, unfortunately, I am not yet familiar with Hootsuite, yet appreciate this great tip/advice. I remember having similar problems with Facebook in the past, when sharing links, and would most times feel it was an issue related to Facebook – with the way FB is always “changing” things, it can be aggravating. As I venture into my new blogging “adventure” 😉 I will be sure to look back upon your post as a resource if I run into the same issue with posting to FB from Hootsuite – thanks for the advice.

    • Hi Christine. Thank you for visiting and commenting. I agree FB is always doing something different so sometimes it is hard to tell who is exactly at fault. Give me a shout if I can help in any way.

  13. Hello Monna, I hear a lot of people talking good about hootsuite, but I have had nothing but problems with them. So it is good to hear that I am not the only one LOL I also have signed up with Buffer, but have not really taken a look at this as of yet.

    But you bet I am going to..

    Thanks for sharing.. Chery :))
    Chery Schmidt recently posted…Developing That Success Mindset Part 1 –My Profile

  14. Jaye Carden says:

    I have not used Hootsuite so I am not familiar with this issue. I tried to use it a while back and it really couldn’t do enough for me to continue using it. But this does make me realize I should try Buffer, and see if it will be easier and have more options for me.
    Jaye Carden recently posted…Network Marketing Recruiting: 6 Top SecretsMy Profile

    • Hi Jaye,
      I really liked Hootsuite and do hope they get this fixed but I don’t see that happening as long as they insists it’s the problem of Facebook. I will continue to use Buffer until it no longer works properly or I find something newer to use. Thanks for visiting and commenting.

  15. Hello Monna:

    When I first started reading your post, I was expecting it to be Facebook too as I had the same problem with NetworkedBlogs as well when having it post automatically to Facebook. I was just thinking about using Hootsuite, but I guess that’s not the right way to go.

    Thank you for sharing your experiences so that it helps people like me that are looking for solutions have more knowledge going into the problem-solving phase. 🙂

    I used Buffer once a while back but they stopped my “free” trial and started hounding me to upgrade to a premium account. Maybe now they offer a free version long term? I didn’t get to use it long enough to decide if I liked it. Let me know what you think!

    Deborah A. Ten Brink recently posted…Your Mission Statement. How To Capture The Essence Of Your BusinessMy Profile

  16. Monna

    This is really interesting as I do use Hootsuite in my social media business for posting to various pages and am going to have to go check this out to see it is doing what I expect.


    Andy Lockhart recently posted…Video Killed the Radio StarMy Profile

  17. Hi Monna,

    That’s exactly what happened to me with Hootsuite. I left them a while ago and now I use Buffer. Buffer is great and the user interface much cleaner for me. Another option is MeetEdgar and SocialSprout but they do not have free options.

    Thanks for spreading the word!
    Lillian De Jesus recently posted…5 Tips to Finding Your Ideal Business CoachMy Profile

    • Hi Lillian, Thanks for visiting. I stopped looking when I found Buffer, so I haven’t checked the others out. So far Buffer is doing good. It was really getting irritating to have the wrong photo show up all the time.

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